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It's been a pretty rough few weeks for Ryanair (and their customers), after the airline initially cancelled hundreds of flights due to scheduling issues.

Then, the budget airline cancelled a further 18,000 flights, effecting up to 400,000 passengers.

Now, Ryanair has been ordered by the UK's aviation regulator to provide compensation to those impacted, and soon.

The airline must organise full refunds for the mass cancellations by 5pm today, in a ruling from The Civil Aviation Authority.

The passengers due refunds by today are those who were flying to or from the UK.

The airline is also bound to provide help and information to those impacted by the situation.

'There is still no information here about how expenses will be treated where passengers are re-routed to and/or from other airports or where they otherwise incur additional out-of-pocket expenses as a result of the cancellations,' said the CAA, according to the BBC.

'Further changes are therefore required to make it clear that any such expenses will be reimbursed by Ryanair.'

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Following the cancellation of thousands of Ryanair flights in recent days, the Civil Aviation Authority have threatened the airline with legal action under the Enterprise Act 2002.

According to reports, the CAA insists the airline have failed to make the rights of their passengers known amid the chaos of multiple cancellations.

It is understood that while an airline is not obliged to pay compensation if they give more than two weeks notice of a cancellation, they are obliged to offer a flight on a another airline and fund the transfers to and from the alternate airports.

According to a report in The Independent, the CAA first contacted Ryanair on September 18 after the airline's chief executive, Michael O'Leary, stated that Ryanair was not obliged to reroute passengers on other airlines.

The CAA now argues that notification provided to the 400,000 passengers affected by Ryanair's cancellations fails to highlight the airline's obligations.

"The email refers only to a reroute on a Ryanair flight and contains no information about the possibility of rerouting on another airline," explains CAA’s chief executive, Andrew Haines.

“It also refers to the possibility of rerouting from different departure or destination airports but fails to inform passengers that Ryanair is obliged to bear the cost of transferring passengers to those other airports.”

According to The Independent, the airline are now seeking to address the concerns raised by the CAA, with a spokesperson confirming: "“We are in correspondence with the CAA ."
 

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Travel chaos looks set to continue as Ryanair announce it will continue to cancel flights until March 2018.

The airline confirmed today that it will fly 25 fewer aircraft this winter, resulting in schedule changes from November 2017 to March 2018.

"We have less than 400,000 customers booked on these flights and many of these flights have zero bookings at this time," a statement read.

"Less than 1% of the 50m customers Ryanair will carry this winter are affected and every one of these customers has received an email today giving them between five weeks to five months notice of these schedule changes, offering them alternative flights or full refunds of their airfare."

The news comes after the budget airline announced it will cancel 50 flights a day over the next six weeks after it mismanaged its employee holiday rota.

The company has apologised for any disruption caused and says all affected passengers have been contacted.

“We sincerely apologise to those customers who have been affected by last week’s flight cancellations, or these sensible schedule changes announced today,” Michael O'Leary said.

"All of the passengers who have been affected by these disruptions have now been offered re-accommodation or full refunds and their applicable €261 entitlements. In addition today, they are receiving a travel voucher (€40 one way/€80 return)."

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Further chaos could be in store for Ryanair passengers as frustrated pilots call for better working conditions.

According to RTÉ News, the possibility of a work-to-rule by pilots looks increasingly likely, with 33 of the airline's bases having rejected a proposed bonus scheme.

The news comes after Ryanair announced they would cancel up to 50 flights a day for the next six weeks after it mismanaged its employee holiday rota.

The company's AGM is being held this morning, with passenger refunds and crisis management expected to top the agenda.

A total of 315,000 customers were affected by the cancellations, and the airline is reportedly facing a bill of up to €20 million to compensate passengers who were left stranded.

In a statement issued yesterday afternoon, Ryanair said they expect have taken on extra customer service staff in order to deal with refund requests.

“We have taken on extra customer service teams to speed up the rate at which we accommodate and action alternative flight requests or refund applications.

“We expect to have the vast majority of these completed by the end of this week.”

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Ireland's aviation commission say Ryanair must offer its customers an alternative flight or a full refund if a service is cancelled.

Last week, the budget airline announced that it would cancel up to 50 flights a day for the next six weeks after it mismanaged its employee holiday rota.

The company have so far released details of cancellations up to and including Wednesday, September 20, however, there are now calls for management to publish the full list of cancelled flights as customer's frustration begins to grow.

Ireland's Commission for Aviation Regulation is due to meet to discuss the ongoing situation and say it expects some passengers will be entitled to compensation.

Meanwhile, reports suggest that the airline company have lost up to 140 pilots in the last to low-cost competitor Norweigian Air, though Ryanair bosses deny these claims.

A list of all published flight cancellations can be found here.

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After warning that it may need to 'review' its policy regarding carry-on luggage, Ryanair have announced some major changes for its passengers.

Those without priority boarding will no longer be able to bring two pieces of carry-on onboard the aircraft, however, once passengers arrive at the gate they will be able to put the second bag in the hold free of charge.

But, it's not all bad news, in an effort to encourage customers to check in more luggage, the budget airline will increase the bag allowance from 15kg to 20kg and reduce the standard fee from €35.00 to €25.00.

As usual, the price of a check-in bag will increase by €10.00 at Easter, Christmas and for long-haul routes.

The changes will come into effect from November 1, 2017, and it's hoped the new measures will help to ease delays caused by over-packed cabins.

Ryanair's Kenny Jacobs said: “These bag policy changes will cost Ryanair over €50m p.a. in reduced checked bag fees.”

“We hope that by restricting non-priority customers to one small carry-on bag – their wheelie bag must be placed in the hold, free of charge at the boarding gate – this will speed up the boarding of flights and eliminate flight delays being caused by not having sufficient overhead cabin space on busy flights.”

Priority Boarding can be purchased for just €5 at the time of booking or added to a booking for €6 and is available up to one hour prior to scheduled departure.

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Longing to get away from the dreary end of summer weather we're having?

If the start of the new school year is getting you down, then feast your eyes on the Ryanair Back to School Sale. 

The budget airline have slashed the costs of over 2 million seats on their airlines to a number of gorgeous locations. 

These include London, Paris, Amsterdam, Ibiza, Lisbon and Milan. 

With flights from at low as €12.99, we're sorted for our winter getaway. 

After all, there is nothing prettier than an autumnal European City.

The routes are for for travel from November 1 to December 15, and January 8 to January 31 2018, and includes flights from Dublin, Kerry and Shannon.

You better get moving though, as the sale ends September 3.

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Passports at the ready – Ryanair have added five new routes for passengers flying out of Dublin airport including Munich, Napels and Marrakech.

The budget airline will launch new services to Paphop in Cyprus and Marrakech in Morroco in March 2018, while new twice-daily services to Munich and a daily route to Stuttgart will commence this winter.

The popular Naples winter service will also be extended into the summer months.

Dublin Airport have welcomed the expansion as passenger numbers continue to grow.

“We are delighted to see Ryanair expand its services from Dublin Airport offering further flexibility and choice for passengers,” said Vincent Harrison, Dublin Airport Managing Director.

“The two new routes to Germany means that Dublin Airport will welcome a total of 14 new services this year and we now have two new routes in place for 2018.”

Tickets for the new routes will go on sale this September.

To celebrate the launch of the summer 2018 schedule, Ryanair have launched a massive flash sale, with fares from just €12.99 for travel in September and October.

But you better be quick, the sale expires at midnight on Thursday, August 31.

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Longing to get away from the dreary end of summer weather we're having?

Then this news is bound to put a smile on your face – Ryanair is having a flash seat sale this weekend. 

If you want to head away in September or November, flights to multiple locations in the UK are going for €14.99.

This includes flights to Birmingham, Manchester New Castle and Glasgow. 

Flights further afield include dream holiday locations such as Malaga, Bordeaux, London, Milan, Krakow and Frankfurt. 

You'll have to act quickly though, because but you only have until midnight on Monday to take advantage.

The offer applies to flights from Dublin Airport, as well as Cork and Shannon. Handy!

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While appearing on Today with Sean O'Rourke this morning, Ryanair's Chief Executive, Michael O'Leary, addressed the airline's policy on seating.

During a discussion on the creation of a new runway at Dublin Airport, O'Leary was confronted with a tweet which essentially asked him to justify the €2 charge they place on choosing a seat.

And Michael O'Leary had no issue responding to the criticism.

"There has been some controversy surrounding our seating policy. We have a free seating policy. If you don't want to pay a fare of €2 and you choose a random seat, you get it free of charge," he began.

Outlining the options available to the public, he continued: "If you want to sit beside somebody, you buy a reserved seat, you can do that from €2 and frankly if you're not happy to pay the €2 to sit beside somebody else, stop complaining."

"If you have chosen a random seat, you're getting a random seat, so stop whinging. Pay the €2 like more than 50% or 65 million of our customers do and sit wherever you like," he suggested.

Unsurprisingly, Twitter users have wasted no time responded to O'Leary's justification, with many going as far as to suggest he's stretching the truth.

"On the whole, love the Ryanair marketing and ethos, but in this case, reserved seats are more like €7-€13 not €2 so it's no small issue.," wrote one.

Another added: "2euros? Cost €80 euro return for family of three to Spain to sit together."

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Bad news if you're planning on jetting off anywhere this summer. Ryanair has warned it may need to 'review' its policy regarding carry-on luggage.

The low-cost airline claim that some passengers are boarding planes with bags that exceed the maxium dimensions allowed.

This can result in disruption and delays as cabin crew struggle to fit the bags into the overhead lockers.

With checked baggage costing flyers anything from €15.00 to €60.00, many decide to bend the rules by packing as much as possible into their carry-on cases in order to avoid additional fees.

The airline company said that its flights are 95% full this summer so passengers "must comply" with baggage policies.

Kenny Jacobs, Ryanair's chief marketing officer, also warned that the hand luggage allowance could be reduced if passengers don't change their behaviour.

As it stands, flyers are allowed to carry one bag which must not exceed 55cm x 40cm x 20cm in size and 10kg in weight, as well as one additional small bag, such as a laptop case or handbag.

He said: "We've noticed some customers are bringing larger than permitted bags on board, which can cause delays, and our policy may be reviewed should this practice continue.

"As we enter the peak summer period with many full flights, we urge customers to ensure that they travel with less carry-on bags where possible.

"Our aircraft can only carry 90 larger carry-on bags and our gate agents will rigorously enforce our carry-on policy to avoid flight delays and ensure an enjoyable travel experience for all customers.

"Any customers who wish to carry larger baggage are advised to purchase a checked-in bag."

The news comes after the company launched a huge winter seat sale with over 250,000 seats on sale from €9.99, for travel in October and November.

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Okay, nobody panic, but right now Ryanair is selling seats on some of their flights for cheaper than a cup of coffee and a croissant in the capital. 

The budget-friendly airline is flogging flights for as low as €9.99, but there is a catch.

Ryanair has launched a massive autumn seat sale, with up to 25 per cent off seats in September, October and November.

They are available on over 500 routes, but you need to act FAST.

The sale expires at midnight this Thursday, June 1, and there are over one million seats on offer.

With flights to amazing destinations such as Copenhagen, Madrid, Prague, Budapest and Ibiza, we'll be booking up all our holidays ASAP. 

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